Orders are processed within 1 to 3 business days, with transit taking 5 to 8 business days. Total delivery time is 6 to 11 business days from your order date within the Continental U.S. (excludes AK/HI). Every shipment includes tracking so you can follow your ride the whole way.

Once your order ships, you will receive a confirmation email with a tracking number. You can use that number on the carrier's website (USPS, UPS, or FedEx) to monitor delivery progress in real time. If you have trouble locating your tracking info, contact us and we will look it up for you.

We want you to be completely happy with your purchase. If your e-bike, e-motorcycle, or e-scooter does not meet your expectations, please review our Returns Policy page for eligibility windows, condition requirements, and step-by-step instructions. Contact our support team to initiate any return or exchange.

Yes, exchanges are available depending on the model and timing. Reach out to our team with your order number and the model you are interested in, and we will walk you through the exchange process. Our goal is to make sure you end up with the perfect ride for your needs.

Range varies by model, rider weight, terrain, and pedal-assist level. Each product page includes estimated range specifications under typical riding conditions. If you need help comparing models based on your commute distance or riding style, our team is happy to provide personalized guidance.

Most of our e-bikes arrive partially assembled, typically requiring handlebar attachment, pedal installation, and minor adjustments. Each unit includes detailed instructions and the necessary tools. If you run into any difficulty during setup, contact us and we can guide you through it step by step.

Sales tax, if applicable, is calculated and displayed at checkout.